Refund policy

We want you to feel comfortable and confident in your RUZE tee. If something isn’t right, please contact us and we’ll help.

30-day returns

We accept eligible returns requested within 30 days of the order being delivered.

To be eligible for a change-of-mind return, the item must be:

Unworn, unwashed and unaltered
In its original condition
Free from marks, stains, deodorant, fragrance, pet hair and other signs of wear
Returned with any original tags or packaging
Accompanied by proof of purchase

Please try your tee on carefully before washing it.

Starting a return

Before returning an item, visit the contact page and include:

Your order number
The item and size being returned
The reason for the return
Photos if the item is faulty, damaged or incorrect

If the return is approved, we will provide return instructions and the return address. Please do not send items back without contacting us first.

Change of mind and incorrect size

Eligible change-of-mind and incorrect-size returns can be refunded to the original payment method.

Customers are responsible for the cost of returning change-of-mind or incorrectly sized items. We recommend using a tracked postage service, as RUZE cannot accept responsibility for returns lost in transit.

Original delivery charges are not refundable for change-of-mind returns.

If you would prefer a different size, contact us before returning the item. Exchanges are subject to product and size availability.

Made-to-order products

Most RUZE products are printed after an order is placed. Standard RUZE graphic tees remain eligible for return under this policy, provided they meet the return conditions above.

Products that have been specially personalised or produced with customer-supplied artwork are not eligible for change-of-mind returns. This does not affect any rights relating to faulty, damaged or incorrectly supplied products.

Faulty, damaged or incorrect products

Please inspect your order when it arrives and contact us as soon as possible if the item is faulty, damaged or different from what you ordered.

Include your order number and clear photographs of the issue so we can assess it promptly.

Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement or refund. If the product is confirmed to be faulty, damaged or incorrectly supplied, RUZE will cover or reimburse reasonable return postage costs.

The 30-day change-of-mind period does not limit your rights under the Australian Consumer Law.

Refunds

We will inspect returned items and notify you when your return has been approved or declined.

Approved refunds will be issued to the original payment method. Please allow up to five business days for RUZE to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.

If more than 10 business days have passed since your refund was approved, please visit the contact page.

RUZE may decline a change-of-mind return if the item does not meet the eligibility conditions described in this policy.

Sale items

Sale items are eligible for return unless they were clearly marked “Final Sale” before purchase.

Final Sale items are not eligible for change-of-mind returns. This does not affect your rights if an item is faulty, damaged, unsafe or incorrectly supplied.