Shipping policy
At RUZE, most of our products are made to order. This means your garment is printed specifically for you after your order is placed rather than being taken from a shelf of pre-printed stock.
Production & Delivery Times
Please allow approximately 5 business days for production before your order is dispatched.
During busier periods, promotions, public holidays or times of high demand, production may take up to 7 business days.
Once your order has been dispatched, delivery within Australia generally takes approximately 3–5 business days, depending on your location and the carrier.
As a general guide:
Production: approx. 5 business days | Busy periods: up to 7 business days | Shipping: 3–5 business days
These timeframes are estimates only and may vary due to circumstances outside our control.
Order Processing
Once your order has been placed, you’ll receive an order confirmation email.
Your order will then move into production. Because most RUZE products are printed to order, there may be a short period before your tracking information becomes available.
Once your order has been printed, quality checked, packed and dispatched, you’ll receive a shipping confirmation email with tracking information where available.
Tracking Your Order
Once your order has been dispatched, you’ll receive tracking information so you can follow your delivery.
Please allow some time for tracking information to update after your parcel has been handed over to the carrier.
Delivery Within Australia
Standard delivery within Australia generally takes approximately 3–5 business days after dispatch.
Delivery times can vary depending on your location, particularly for regional or remote areas.
Carrier delays may also occur during peak periods, public holidays or due to circumstances outside RUZE’s control.
Delivery Address
Please ensure your shipping address is correct before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We’ll do our best to update the address before your order is dispatched, but we cannot guarantee changes can be made once production or fulfilment has begun.
RUZE is not responsible for delays or additional delivery costs caused by incorrect or incomplete delivery details provided at checkout.
Delayed or Missing Parcels
If your order has not arrived within the expected delivery timeframe, please check your tracking information first.
If your tracking has not updated for an extended period, appears incorrect or your parcel appears to be missing, please contact us and we’ll assist with investigating the shipment with the carrier.
Returned to Sender
If a parcel is returned to RUZE because of an incorrect address, failed delivery attempt or because it was not collected from the carrier, additional shipping charges may apply if the order needs to be sent again.
Damaged Deliveries
If your parcel arrives damaged, please contact us as soon as possible.
Where possible, include clear photos of:
- the outer packaging
- the shipping label
- the damaged item
This helps us review the issue and determine the appropriate next steps.
Shipping Charges
Shipping charges are displayed at checkout before payment is completed.
Any free shipping offers, promotional shipping rates or other discounts will also be shown at checkout where applicable.
International Shipping
If international shipping is available to your destination, the available shipping options and charges will be displayed at checkout.
International customers may be responsible for customs duties, import taxes or other fees charged by their country.
These charges are not controlled by RUZE and are the responsibility of the customer.
Changes to This Policy
RUZE may update this Shipping Policy from time to time to reflect changes to our production process, delivery services, carriers or store operations.
For any questions about your order or delivery, please contact us through our Contact page.